We offer a 4 weeks return policy for any misprinted/damaged/defective apparels, which means you have 4 weeks(weekends included) after receiving your item to request a return.
Please check the Size Guide before making an order.
We offer a 30 days return policy for the Lily & Loaf beauty products, which means you have 30 days(weekends included) after receiving the product to request a return.
White One® beauty products are non-returnable and non-exchangeable.
All body massage products can be returned only for refunds (cannot be returned for exchange) in the following situations:
1. The incorrect item was received in terms of color, size, or model (evidence is needed).
2. The item is used, defective or in extremely poor quality (evidence is needed).
3. The shipment went missing.
For the reduced priced items, the return policy is 7 days(weekend included) from the moment the order is received.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that the shipping cost for the return will be supported by the customer.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please note that monogrammed and items damaged through normal wear and tear are not eligible for return. Please get in touch if you have questions or concerns about your specific item.
Also, White One beauty products cannot be returned or exchanged.
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.